Report Damage
Do you have a claim and are you insured with Polisa?
Reporting damage is never easy, but we are here to assist you during this challenging time. With Polisa, you can easily and quickly report a claim online with just one click!
- Available 7 days a week via phone, email, or chat
- Direct contact with our advisors
- Fast claims handling
This is what our customers say
Reporting Damage in Belgium
Damage is always frustrating, whether it’s a traffic accident, a burglary in your home, or theft of your luggage. In those moments, you could really use some help. That’s why you’re insured with Polisa.be. With us, you can expect quick assistance, even when it comes to filing a claim.
If you’ve experienced damage, the policy terms state that you are required to report the damage as soon as possible. To make this as easy as possible, you can report damage to us either in writing or by phone.
Written Report
Download the claim form here and print it out. Send the completed and signed form to:
Polisa
PB 80557
1070 Anderlecht
Belgium
Or email the form to: info@polisa.be
Phone Report
You can report damage personally by calling us between 09:00 and 17:30, at: +32 2 421 71 48
Can’t report the damage immediately? No problem, you have up to 72 hours to report it. Make sure you have the following information:
• Your policy number
• Date of the damage
• Cause of the damage (if known)
• Estimated amount of the damage (if known)
• Details of the other party (if applicable)
Instructions for Reporting Damage
In Belgium, we deal with Belgian law, and to avoid issues during the claims process, here are some tips:
• Fill out the accident report at the scene together with the other party. Don’t forget to sign it! We often encounter cases where the report is filled out later, and the other party may alter the facts (they might lie). This makes it harder and sometimes even impossible to claim damages from the other party.
• Don’t forget to fill in the back of the accident form. You can do this at home. Afterward, send the completed claim form to us.
• If someone witnessed the accident, ask for their name and phone number. They may serve as a witness for you.
• Take photos of the situation—damage to your vehicle and the other party’s vehicle. This will help the insurance company better understand what happened.
• If someone is injured, one of the cars has significant damage, or if the other vehicle has a foreign license plate, call the police! The Belgian police are not required to come for minor damage to both vehicles.
Frequently asked questions
In the event of an accident or collision on a public road in Belgium, you must complete a claim form/damage report form.
Information to be provided on the form:
- Details about the parties involved in the incident, such as:
- The name and address of the drivers.
- The vehicle registration plates.
- Any other relevant details relating to the people involved in the accident.
- Description of the extent of the damage:
Describe the damage to the vehicle, indicating which parts were damaged and what type of damage occurred.
- Photos of the damage (if available):
- Include photos of the damage to the vehicle if you can take them.
- We understand that this can be a stressful situation, but it is important to remain calm and fill out the form accurately. This will make the claims settlement process smoother.
It’s very simple, because Polisa will give you a claim form in your native language!
How to fill out the form:
- Both parties must describe the incident in detail and objectively.
- Take photos or record a video of the situation at the scene of the accident.
Why is it important?
A properly completed claim form speeds up the payment of compensation.
Download the claim form/damage report here.
Every vehicle is required to have third-party liability (BA) insurance. In most cases, your BA insurer will compensate the damage and recover the costs from the other party. If there is no mutual agreement between insurers, the insurer of the other party will compensate the damage.
Do you want to know if your damage will be compensated? Check the terms and conditions of your insurance policy or contact Polisa.be. Our experts will answer your questions.
About us
Polisa is a market leader in independent insurance advice for international employees in Belgium, the Netherlands, and Germany.
Thanks to our unique insurance solutions and service in your native language, Polisa is the insurer that supports you and your family in any situation.
With a team of over 90 professional employees, we assist our international clients in 10 languages, 7 days a week.
Why Polisa
With us you can easily buy insurance directly online or over the phone with our advisors. Our specialists are available to you 7 days a week. No unnecessary formalities, clear and simple contracts and the lowest and unchanging premiums.
- Everything online
- Insurance taken care of in 2 minutes
- Our employees speak your language